MarineOps uses Deskhero's advanced AI capabilities to manage their vast array of support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI capabilities also enhance MarineOps' search results. The AI uses the same OpenAI Embeddings to provide more accurate and relevant search results, making it easier for support staff to find the information they need to resolve customer issues.
With Deskhero, MarineOps has been able to automate much of their ticket management process. The AI's ability to generate suggested replies and enhance search results has reduced the workload on their support staff, allowing them to focus on more complex issues that require human intervention.
Additionally, MarineOps uses Deskhero's Kanban board feature to visualize their ticket workflow. This allows them to easily track the progress of each ticket and identify any bottlenecks in the process.
Overall, Deskhero's advanced AI capabilities have transformed MarineOps' ticket management process, making it more efficient and effective.
How does Deskhero's AI improve the efficiency of MarineOps' ticket management process?
Deskhero's AI improves the efficiency of MarineOps' ticket management process by generating suggested replies to customer queries and enhancing search results. This reduces the time taken to respond to customer queries and makes it easier for support staff to find the information they need to resolve customer issues.
How does MarineOps use Deskhero's Kanban board feature?
MarineOps uses Deskhero's Kanban board feature to visualize their ticket workflow. This allows them to easily track the progress of each ticket and identify any bottlenecks in the process.
What impact has Deskhero had on MarineOps' ticket management process?
Deskhero has transformed MarineOps' ticket management process, making it more efficient and effective. The AI's ability to generate suggested replies and enhance search results has reduced the workload on their support staff, allowing them to focus on more complex issues that require human intervention.
* This article provides an example of how a fictive company in the Terminal operations management services related to water transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
