TerrazzoTech receives numerous customer queries daily regarding their products, installation procedures, and maintenance tips. The company uses Deskhero's AI-powered helpdesk to manage these inquiries efficiently. The system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This analysis helps in generating suggested replies to customer queries, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, TerrazzoTech has been able to categorize and prioritize customer queries effectively. This has resulted in improved customer satisfaction as urgent issues are addressed promptly.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest industry trends and product information. This feature, combined with the comprehensive search bar, allows the support team to quickly find relevant information to assist customers.
Deskhero's REST API has allowed TerrazzoTech to integrate the platform with their existing systems seamlessly. This has resulted in a unified platform for managing customer interactions, further enhancing the efficiency of their support team.
Overall, Deskhero's advanced AI capabilities have significantly improved TerrazzoTech's customer support operations, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. Based on this analysis, it generates suggested replies to customer queries, thereby reducing response time.
How does Deskhero's website scraping feature benefit TerrazzoTech?
Deskhero's website scraping feature allows TerrazzoTech to keep their knowledge base updated with the latest industry trends and product information. This helps the support team to quickly find relevant information to assist customers.
How does Deskhero's REST API enhance TerrazzoTech's customer support operations?
Deskhero's REST API allows TerrazzoTech to integrate the platform with their existing systems. This results in a unified platform for managing customer interactions, which enhances the efficiency of their support team.
* This article provides an example of how a fictive company in the Terrazzo, Tile, Marble and Mosaic Work industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
