MarbleMasters often deals with complex customer queries related to their wide range of marble and mosaic products. To address these queries effectively, the company uses Deskhero's AI capabilities to enrich their knowledge base. The platform's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files to generate relevant content.
The company also leverages Deskhero's custom email domains and user groups features to ensure that customer queries are directed to the right department. This has resulted in faster response times and improved customer satisfaction.
Deskhero's kanban board feature has been instrumental in MarbleMasters' ticket management. The visual representation of tickets helps the support team track the progress of each query, ensuring no ticket is left unresolved.
MarbleMasters also uses Deskhero's website scraping feature to stay updated with the latest industry trends and product information. This information is added to the knowledge base, providing the support team with up-to-date information to assist customers.
Overall, Deskhero's AI capabilities have significantly improved MarbleMasters' knowledge base and customer support operations, leading to higher customer satisfaction.
How does Deskhero's AI enhance MarbleMasters' knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. This analysis helps in generating relevant content for the knowledge base, thereby enriching it.
How does Deskhero's kanban board feature help in ticket management?
Deskhero's kanban board provides a visual representation of tickets, helping the support team track the progress of each query. This ensures no ticket is left unresolved, improving the efficiency of ticket management.
How does Deskhero's website scraping feature benefit MarbleMasters?
Deskhero's website scraping feature allows MarbleMasters to stay updated with the latest industry trends and product information. This information is added to the knowledge base, providing the support team with up-to-date information to assist customers.
* This article provides an example of how a fictive company in the Terrazzo, Tile, Marble and Mosaic Work industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
