MosaicMagic receives a wide variety of customer queries daily. To handle these queries efficiently, the company uses Deskhero's AI-powered search feature. The platform's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files to enhance search results. This has resulted in quicker resolution of customer queries, leading to improved customer satisfaction.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This has helped them address urgent issues promptly, further improving their customer service.
MosaicMagic leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest industry trends and product information. This, combined with the AI-enhanced search, allows the support team to quickly find relevant information to assist customers.
Deskhero's REST API has enabled MosaicMagic to integrate the platform with their existing systems. This has resulted in a unified platform for managing customer interactions, further enhancing the efficiency of their support team.
Overall, Deskhero's advanced AI capabilities have significantly improved MosaicMagic's customer support operations, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. This analysis is used to enhance search results, leading to quicker resolution of customer queries.
How does Deskhero's website scraping feature benefit MosaicMagic?
Deskhero's website scraping feature allows MosaicMagic to keep their knowledge base updated with the latest industry trends and product information. This helps the support team to quickly find relevant information to assist customers.
How does Deskhero's REST API enhance MosaicMagic's customer support operations?
Deskhero's REST API allows MosaicMagic to integrate the platform with their existing systems. This results in a unified platform for managing customer interactions, which enhances the efficiency of their support team.
* This article provides an example of how a fictive company in the Terrazzo, Tile, Marble and Mosaic Work industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
