GeoDrill Solutions has a vast knowledge base consisting of articles, manuals, and policies. With Deskhero's advanced AI capabilities, these resources are leveraged to generate suggested replies for customer inquiries. This not only speeds up response times but also ensures that the information provided is accurate and relevant.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a specific issue, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to provide the most relevant results. This makes it easier for agents to find the information they need to resolve customer issues.
The AI capabilities of Deskhero also extend to ticket management. The system automatically categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly. This has significantly reduced the time spent on manual ticket sorting at GeoDrill Solutions.
Deskhero's website scraping feature is also utilized by GeoDrill Solutions. The AI scans the company's website for updates and changes, which are then reflected in the knowledge base. This ensures that the support team always has the most up-to-date information.
Overall, the integration of Deskhero's advanced AI capabilities into GeoDrill Solution's customer support operations has resulted in more efficient processes, faster response times, and higher customer satisfaction rates.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This ensures that the responses are accurate and relevant to the customer's inquiry.
How does Deskhero's AI enhance search results?
When a support agent searches for a specific issue, Deskhero's AI uses OpenAI Embeddings from various resources to provide the most relevant results. This makes it easier for agents to find the information they need to resolve customer issues.
How does Deskhero's AI improve ticket management?
Deskhero's AI automatically categorizes and prioritizes tickets based on their content. This ensures that urgent issues are addressed promptly and reduces the time spent on manual ticket sorting.
* This article provides an example of how a fictive company in the Test Drilling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
