TerraProbe Inc. has a large customer base, resulting in a high volume of support tickets. With Deskhero's AI capabilities, these tickets are automatically sorted and prioritized, ensuring that critical issues are attended to promptly. This has significantly improved their ticket resolution times.
The AI also generates suggested replies for customer inquiries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This not only accelerates response times but also ensures that the information provided is accurate and relevant to the customer's query.
Deskhero's AI-enhanced search bar is another feature that TerraProbe Inc. finds invaluable. When a support agent searches for a specific issue, the AI provides the most relevant results, making it easier for agents to find the information they need to resolve customer issues.
Deskhero's website scraping feature is also used by TerraProbe Inc. The AI scans the company's website for updates and changes, which are then reflected in the knowledge base. This ensures that the support team always has the most current information.
By integrating Deskhero's advanced AI capabilities into their helpdesk services, TerraProbe Inc. has been able to streamline their processes, improve response times, and enhance their customer service experience.
How does Deskhero's AI help in managing high volumes of support tickets?
Deskhero's AI automatically sorts and prioritizes tickets, ensuring that critical issues are attended to promptly. This greatly improves ticket resolution times, especially when dealing with high volumes of support tickets.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This ensures that the responses are accurate and relevant to the customer's query.
How does Deskhero's AI-enhanced search bar work?
When a support agent searches for a specific issue, Deskhero's AI provides the most relevant results. This makes it easier for agents to find the information they need to resolve customer issues.
* This article provides an example of how a fictive company in the Test Drilling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
