PrepPro was facing challenges in managing their growing volume of customer support tickets. They needed a solution that could help them handle tickets more efficiently and improve response times. They found the solution in Deskhero.
Deskhero's advanced AI capabilities have transformed PrepPro's ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content quickly.
This has not only reduced the time spent on each ticket but also improved the accuracy of responses. The AI also generates suggested replies, further speeding up the process.
In addition, the comprehensive search bar powered by AI has made it easier for the support team to find the information they need, improving their productivity.
Overall, Deskhero's AI capabilities have significantly improved PrepPro's ticket management process, resulting in higher customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content quickly, reducing the time spent on each ticket. It also generates suggested replies, speeding up the process.
How has Deskhero improved customer satisfaction for PrepPro?
By improving response times and accuracy of responses, Deskhero has helped PrepPro increase their customer satisfaction scores.
What other benefits has PrepPro seen from using Deskhero?
In addition to improving ticket management and customer satisfaction, Deskhero has also improved the productivity of PrepPro's support team by making it easier for them to find the information they need.
* This article provides an example of how a fictive company in the Test preparation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
