ExamGenius has a vast knowledge base that includes articles, presentations, and manuals. Managing this content and making it easily accessible to the support team was a challenge. They chose Deskhero for its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results. This has made it easier for the support team to find the information they need.
The AI also generates knowledge base articles from Word, PowerPoint, and PDF files, which has streamlined the process of adding new content to the knowledge base.
Furthermore, the AI generates suggested replies based on the knowledge base content, which has improved the accuracy of the support team's responses.
Overall, Deskhero's AI capabilities have made ExamGenius's knowledge base more efficient and user-friendly.
How does Deskhero's AI improve the management of ExamGenius's knowledge base?
Deskhero's AI enhances search results and generates knowledge base articles from various file types, making the knowledge base more accessible and easier to manage.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from the knowledge base content to generate suggested replies, improving the accuracy of responses.
What benefits has ExamGenius seen from using Deskhero?
Deskhero has made ExamGenius's knowledge base more efficient and user-friendly, improved the accuracy of responses, and made it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Test preparation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
