TestPrepPro deals with a large number of queries related to test preparation materials, schedules, and results. Managing these queries was a daunting task until they implemented Deskhero. With its advanced AI capabilities, Deskhero has significantly improved the efficiency of TestPrepPro's helpdesk services.
The AI in Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming queries. This has not only reduced the response time but also improved the quality of the responses.
Deskhero's AI also enhances the search results, making it easier for the support staff to find relevant information. This feature has greatly reduced the time spent by the support staff in searching for information and has improved the accuracy of their responses.
Moreover, Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files. These articles are then used to address common queries, thereby reducing the workload on the support staff and improving the self-service experience for users.
Overall, Deskhero's advanced AI capabilities have revolutionized TestPrepPro's helpdesk services, making them more efficient and user-friendly.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI improves the quality of responses by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. The AI analyses this data to find relevant content and generate appropriate responses.
How does Deskhero enhance the search results?
Deskhero enhances search results by using OpenAI Embeddings from various data sources. This improves the accuracy of the search results and reduces the time spent by support staff in searching for information.
How does Deskhero generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files. These articles are then used to answer common queries, improving the self-service experience for users.
* This article provides an example of how a fictive company in the Test Preparation and Tutoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
