TutoringGenius receives numerous queries every day from students, parents, and tutors. Managing these queries was a challenge until they adopted Deskhero. With its advanced AI capabilities, Deskhero helps TutoringGenius handle tickets efficiently by suggesting replies based on previous tickets and knowledge base articles.
The AI also enhances the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This feature has significantly reduced the time spent by support staff in searching for information and improved the accuracy of their responses.
Deskhero's AI also generates knowledge base articles from word, powerpoint, pdf files which are then used to answer common queries. This has not only reduced the workload on the support staff but also improved the self-service experience for users.
Furthermore, the custom fields and user groups features allow TutoringGenius to categorize queries and assign them to the right teams. This has improved the response time and overall efficiency of their support services.
Overall, Deskhero's advanced AI capabilities have transformed TutoringGenius's customer support, making it more efficient and user-friendly.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. The AI analyses this data to find relevant content and generate appropriate responses.
How does Deskhero improve the search results?
Deskhero improves search results by using OpenAI Embeddings from various data sources. This enhances the accuracy of the search results and reduces the time spent by support staff in searching for information.
How does Deskhero generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files. These articles are then used to answer common queries, improving the self-service experience for users.
* This article provides an example of how a fictive company in the Test Preparation and Tutoring Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
