CableCertify uses Deskhero's AI capabilities to generate knowledge base articles from their policies, manuals, and presentations. These articles are then used to educate both the customers and the customer support representatives about the testing and certification process of fibre optic cables.
The AI also uses OpenAI embeddings to analyze the content of the knowledge base articles. This analysis helps CableCertify to identify any gaps in the knowledge base and fill them with relevant content.
CableCertify also uses the AI capabilities of Deskhero to enhance the search results on the platform. When a customer support representative searches for a specific issue, the AI uses OpenAI embeddings to find the most relevant content from the knowledge base articles, uploaded files, and scraped website data.
The structured data lists feature of Deskhero allows CableCertify to organize the knowledge base articles in a structured manner. The AI uses this structure to provide more accurate search results and suggested replies.
In summary, the AI capabilities of Deskhero have helped CableCertify to enhance their knowledge management by maintaining an up-to-date and comprehensive knowledge base.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. These articles are then used to educate both the customers and the customer support representatives.
How does Deskhero's AI identify gaps in the knowledge base?
Deskhero's AI uses OpenAI embeddings to analyze the content of the knowledge base articles. This analysis helps in identifying any gaps in the knowledge base.
How does Deskhero's AI use the structured data lists feature?
Deskhero's AI uses the structured data lists feature to organize the knowledge base articles in a structured manner. This structure is then used to provide more accurate search results and suggested replies.
* This article provides an example of how a fictive company in the Testing and Certification of Fibre Optic Cables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
