OpticTest uses Deskhero's user groups feature to segment their customers based on their needs and preferences. The AI capabilities of Deskhero then use this segmentation to provide personalized suggested replies to the queries of each user group.
The AI also uses OpenAI embeddings to analyze the previous interactions of a customer. This analysis helps OpticTest to understand the needs and preferences of the customer better, thereby improving the quality of support provided.
OpticTest also uses the AI capabilities of Deskhero to generate knowledge base articles from their policies, manuals, and presentations. These articles are then used to provide personalized support to the customers based on their previous interactions.
The custom email domains feature of Deskhero allows OpticTest to maintain a consistent brand image in their communications. The AI uses this feature to personalize the emails sent to the customers.
In conclusion, the AI capabilities of Deskhero have helped OpticTest to improve their customer engagement by providing personalized support.
How does Deskhero's AI provide personalized suggested replies?
Deskhero's AI uses user groups and OpenAI embeddings to analyze the needs and preferences of a customer. Based on this analysis, the AI provides personalized suggested replies to the queries of the customer.
How does Deskhero's AI help in understanding the needs and preferences of a customer?
Deskhero's AI uses OpenAI embeddings to analyze the previous interactions of a customer. This analysis helps in understanding the needs and preferences of the customer.
How does Deskhero's AI personalize the emails sent to the customers?
Deskhero's AI uses the custom email domains feature to personalize the emails sent to the customers. The AI uses the branding elements in the email domain to maintain a consistent brand image in the communications.
* This article provides an example of how a fictive company in the Testing and Certification of Fibre Optic Cables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
