ElectroTest receives a wide range of customer queries, from technical questions about testing procedures to requests for troubleshooting assistance. With Deskhero's AI, the company can automatically generate suggested replies based on previous tickets, knowledge base articles, and other resources. This reduces the time spent by support agents on each ticket and improves the overall efficiency of the support team.
The AI also enhances ElectroTest's search bar. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content from the company's knowledge base, website, and other resources. This makes it easier for customers to find the information they need without having to contact the support team.
ElectroTest uses Deskhero's AI-powered kanban board to manage its support tickets more effectively. The AI can predict the urgency of tickets based on their content and automatically prioritize them on the kanban board. This ensures that critical issues are addressed promptly.
Through Deskhero's REST API, ElectroTest integrates the platform with its other systems. This allows the AI to leverage data from these systems to improve its performance. For example, the AI can use data from ElectroTest's testing systems to provide more accurate responses to technical queries.
By using Deskhero's AI capabilities, ElectroTest has significantly enhanced its customer support. The company can now provide faster and more accurate responses to customer queries, leading to improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search bar?
When a customer searches for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the company's knowledge base, website, and other resources. This makes the search results more accurate and useful.
How does Deskhero's AI prioritize tickets on the kanban board?
Deskhero's AI analyzes the content of tickets to predict their urgency. It then automatically prioritizes the tickets on the kanban board based on their predicted urgency.
* This article provides an example of how a fictive company in the Testing and Quality Assurance for Loaded Electronic Boards industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
