BoardGuard receives a high volume of customer queries related to its testing procedures and results. Using Deskhero's AI, the company can automatically generate knowledge base articles from word, powerpoint, and pdf files. These articles provide detailed answers to common queries, reducing the need for customers to contact the support team.
The AI also enhances BoardGuard's ticket management system. It uses OpenAI Embeddings to analyze the content of tickets and predict their resolution time. This allows the support team to manage their workload more effectively and ensure that all tickets are resolved in a timely manner.
BoardGuard uses Deskhero's AI-powered search bar to help customers find the information they need quickly and easily. The AI uses data from the company's knowledge base, website, and other resources to provide accurate search results. This reduces the time customers spend searching for information and improves their overall experience.
Deskhero's REST API allows BoardGuard to integrate the platform with its other systems. This enables the AI to use data from these systems to improve its performance. For instance, the AI can use data from BoardGuard's quality assurance systems to provide more accurate responses to technical queries.
By leveraging Deskhero's AI capabilities, BoardGuard has been able to provide proactive customer support. The company can now anticipate customer queries and provide solutions before they become problems, leading to improved customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from word, powerpoint, and pdf files. The AI uses OpenAI Embeddings to understand the content of these files and generate articles that provide detailed answers to common queries.
How does Deskhero's AI predict the resolution time of tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of tickets and predict their resolution time. This allows the support team to manage their workload more effectively.
How does Deskhero's REST API improve the performance of the AI?
Deskhero's REST API allows the platform to be integrated with other systems. This enables the AI to use data from these systems to improve its performance. For example, the AI can use data from a company's quality assurance systems to provide more accurate responses to technical queries.
* This article provides an example of how a fictive company in the Testing and Quality Assurance for Loaded Electronic Boards industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
