KnowledgeInk interacts with a large number of customers daily, answering queries about their textbooks. They use Deskhero's ticket management system to handle these interactions efficiently. The AI-powered system suggests replies based on previous tickets, knowledge base articles, and uploaded files, significantly reducing the response time.
The custom fields feature allows KnowledgeInk to capture specific information about each interaction, providing context for the AI to generate more accurate responses. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to find relevant content, which is then processed by ChatGPT to generate suggested replies.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for a solution, the AI uses embeddings from uploaded files like policies, manuals, and presentations, as well as scraped website data, to provide the most relevant results.
Through the REST API, KnowledgeInk integrates Deskhero with their existing systems, ensuring seamless data flow and improved efficiency. The AI capabilities of Deskhero have not only improved the quality of their customer interactions but also freed up their staff to focus on more complex tasks.
Overall, Deskhero's advanced AI capabilities have transformed KnowledgeInk's customer interactions, leading to improved customer satisfaction and reduced operational costs.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is made in the knowledge base, the AI uses embeddings from uploaded files and scraped website data to provide the most relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems through its REST API, ensuring seamless data flow and improved efficiency.
* This article provides an example of how a fictive company in the Textbook Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
