ScholarlyEditions has a vast knowledge base comprising textbooks, manuals, policies, and presentations. Managing this information was a challenge until they adopted Deskhero. The platform's structured data lists and custom fields allow them to organize the data effectively.
The AI capabilities of Deskhero come into play in managing the knowledge base. The AI uses OpenAI embeddings from the uploaded files to find and suggest relevant content. This feature is particularly useful when updating the knowledge base, as the AI can identify and suggest updates based on the latest uploads.
Deskhero's AI also enhances the search functionality of the knowledge base. When a customer or a support agent searches for information, the AI uses embeddings from the knowledge base and scraped website data to provide the most relevant results.
ScholarlyEditions also uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that the knowledge base is always updated across all systems, improving the efficiency of their operations.
By leveraging Deskhero's advanced AI capabilities, ScholarlyEditions has significantly improved the management of their knowledge base, leading to enhanced customer support and reduced operational costs.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI embeddings from the uploaded files to find and suggest relevant content. This feature is particularly useful when updating the knowledge base, as the AI can identify and suggest updates based on the latest uploads.
How does Deskhero's AI enhance the search functionality of the knowledge base?
When a search is made in the knowledge base, the AI uses embeddings from the knowledge base and scraped website data to provide the most relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems through its REST API, ensuring that the knowledge base is always updated across all systems.
* This article provides an example of how a fictive company in the Textbook Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
