EduPrints receives numerous queries daily from students, teachers, and educational institutions about their textbooks. Using Deskhero's ticket management system, they efficiently categorize, assign, and manage these queries. The AI-powered system suggests replies based on previous tickets and knowledge base articles, significantly reducing the response time.
The custom fields feature allows EduPrints to capture specific information about each query, providing context for the AI to generate more accurate responses. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to find relevant content, which is then processed by ChatGPT to generate suggested replies.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for a solution, the AI uses embeddings from uploaded files like policies, manuals, and presentations, as well as scraped website data, to provide the most relevant results.
Through the REST API, EduPrints integrates Deskhero with their existing systems, ensuring seamless data flow and improved efficiency. The AI capabilities of Deskhero have not only improved the quality of their customer support but also freed up their staff to focus on more complex tasks.
Overall, Deskhero's advanced AI capabilities have transformed EduPrints' customer support, leading to improved customer satisfaction and reduced operational costs.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is made in the knowledge base, the AI uses embeddings from uploaded files and scraped website data to provide the most relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems through its REST API, ensuring seamless data flow and improved efficiency.
* This article provides an example of how a fictive company in the Textbook Publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
