CottonCraft Dyeing Co., a leading textile dyeing and finishing company, was facing challenges in managing their growing customer queries and complaints. The company was struggling with long response times, unstructured data management, and inefficient ticket handling.
They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. The platform's structured data lists, custom fields, and user groups helped them organize their customer data and streamline their support process.
Deskhero's advanced AI capabilities played a crucial role in improving CottonCraft's customer service. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The comprehensive search bar feature of Deskhero, enhanced by AI, made it easier for the support team to find relevant information quickly. The REST API allowed for seamless integration with other systems, further improving efficiency.
With Deskhero, CottonCraft Dyeing Co. was able to significantly improve their customer support efficiency, reduce response times, and enhance the overall customer experience.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, which significantly reduces the time taken to respond to customer queries.
How does Deskhero help in organizing customer data?
Deskhero provides features like structured data lists, custom fields, and user groups that help in organizing and managing customer data efficiently.
Can Deskhero integrate with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with other systems.
* This article provides an example of how a fictive company in the Textile Dying & Finishing using cotton fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
