TextileTech Finishing Ltd., a renowned textile finishing company, was struggling with managing their extensive knowledge base. The company had a vast amount of information in various formats like Word, PowerPoint, PDF files, and on their website, but finding relevant information was a challenge.
They implemented Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's knowledge base feature allowed them to consolidate all their information in one place. The platform also supported generating knowledge base articles from various file formats and website scraping.
Deskhero's advanced AI capabilities were instrumental in enhancing TextileTech's knowledge base management. The AI used OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then used to enhance search results, making it easier for the support team to find the required information.
The AI also generated suggested replies based on the relevant content, improving the efficiency of the support team. The REST API allowed for easy integration with other systems, further enhancing the platform's functionality.
With Deskhero, TextileTech Finishing Ltd. was able to improve their knowledge base management, enhance search results, and provide better support to their customers.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance search results, making it easier to manage and find information in the knowledge base.
Can Deskhero generate knowledge base articles from various file formats?
Yes, Deskhero supports generating knowledge base articles from various file formats like Word, PowerPoint, PDF files, and also supports website scraping.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the relevant content found using OpenAI Embeddings. This significantly improves the efficiency of the support team.
* This article provides an example of how a fictive company in the Textile Dying & Finishing using cotton fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
