DyeMaster Textiles Inc., a prominent textile dyeing company, was dealing with an inefficient ticket management process. The company was receiving a high volume of customer queries and complaints, and managing these tickets was becoming increasingly challenging.
They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. Deskhero's tickets management and kanban board features helped them streamline their ticket handling process and track the progress of each ticket effectively.
Deskhero's advanced AI capabilities played a key role in improving DyeMaster's ticket management. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The AI-enhanced comprehensive search bar made it easier for the support team to find relevant information quickly. The REST API allowed for seamless integration with other systems, further improving the ticket management process.
With Deskhero, DyeMaster Textiles Inc. was able to streamline their ticket management process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, which significantly improves the efficiency of the ticket management process.
How does Deskhero help in tracking the progress of tickets?
Deskhero provides a kanban board feature that helps in tracking the progress of each ticket effectively.
Can Deskhero integrate with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with other systems.
* This article provides an example of how a fictive company in the Textile Dying & Finishing using cotton fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
