TextileTech Solutions receives a large volume of customer support tickets daily. Managing these tickets can be challenging, but with Deskhero's advanced AI capabilities, they can do so efficiently and effectively.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response times but also ensures that the responses are accurate and helpful.
TextileTech also uses Deskhero's kanban board to visualize and manage their support tickets. The AI can automatically categorize and prioritize tickets based on their content, making it easier for the support team to manage them.
Furthermore, TextileTech uses Deskhero's AI to analyze the tickets and identify common issues or trends. This allows them to proactively address these issues and improve their products and services.
Overall, Deskhero's advanced AI capabilities have greatly improved TextileTech's ticket management, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI generate suggested replies for tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI help manage tickets?
Deskhero's AI can automatically categorize and prioritize tickets based on their content. This makes it easier for the support team to manage the tickets.
How does Deskhero's AI improve TextileTech's products and services?
Deskhero's AI analyzes the tickets to identify common issues or trends. This allows TextileTech to proactively address these issues and improve their products and services.
* This article provides an example of how a fictive company in the Textile Finishing and Dyeing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
