DyeMaster Inc. has a vast array of products and services, each with its own set of specifications and instructions. To help customers understand these, they use Deskhero to create a comprehensive knowledge base. Deskhero's AI capabilities allow them to automatically generate articles from Word, PowerPoint, PDF files, and even scrape data from their website.
The AI uses OpenAI Embeddings to find relevant content from these sources and generate easy-to-understand articles. This not only saves time but also ensures that the information is accurate and up-to-date.
Customers can easily access this knowledge base through DyeMaster's customer support portal. They can use the comprehensive search bar to find the information they need, reducing the need to contact customer support.
DyeMaster also uses Deskhero's AI to analyze the usage of their knowledge base. This allows them to identify gaps in their content and continuously improve their knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled DyeMaster to provide better support to their customers and reduce the workload of their support team.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from Word, PowerPoint, PDF files, and scraped website data. It then generates easy-to-understand articles from this content.
How does Deskhero's AI enhance the usability of the knowledge base?
Deskhero's AI enhances the usability of the knowledge base by ensuring that the information is accurate and up-to-date. It also analyzes the usage of the knowledge base to identify gaps in the content and continuously improve it.
How has Deskhero improved DyeMaster's customer support?
Deskhero has improved DyeMaster's customer support by creating a comprehensive and user-friendly knowledge base. This allows customers to easily find the information they need, reducing the need to contact customer support.
* This article provides an example of how a fictive company in the Textile Finishing and Dyeing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
