TexMach Innovations was facing challenges in managing the high volume of customer queries related to machine operation, maintenance, and troubleshooting. The company decided to implement Deskhero to manage their customer support tickets more efficiently.
With Deskhero's AI capabilities, TexMach Innovations could leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helped them find relevant content quickly and efficiently.
The AI-powered system also suggested replies based on the information gathered, significantly reducing the time spent by customer support agents on each ticket. This led to faster resolution times and improved customer satisfaction.
Deskhero's comprehensive search bar further enhanced the efficiency of the support team. The AI-enhanced search results provided quick and accurate information, enabling the team to provide prompt and precise responses to customer queries.
By integrating Deskhero, TexMach Innovations was able to transform their customer support operations, resulting in increased productivity and improved customer experience.
How did Deskhero's AI capabilities improve TexMach Innovations' customer support?
Deskhero's AI capabilities helped TexMach Innovations find relevant content quickly, suggest replies based on the information gathered, and provide quick and accurate information through the AI-enhanced search results. This led to faster resolution times and improved customer satisfaction.
What kind of data does Deskhero's AI use to provide solutions?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content and suggest replies.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses advanced AI capabilities to provide quick and accurate information based on the search query. This enables the customer support team to provide prompt and precise responses to customer queries.
* This article provides an example of how a fictive company in the Textile manufacturing speciality machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
