WeaveMaster Inc. was struggling with managing the growing volume of customer queries related to machine operation, maintenance, and troubleshooting. They needed a solution that could handle these queries efficiently and provide accurate responses promptly.
WeaveMaster implemented Deskhero, leveraging its advanced AI capabilities to manage their customer support operations. The AI system used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
Deskhero's AI also suggested replies based on the gathered information, reducing the time spent by the customer support team on each query. This led to faster resolution times and improved customer satisfaction.
Furthermore, Deskhero's comprehensive search bar, powered by AI, provided quick and precise information, enabling the customer support team to respond to customer queries accurately and promptly.
By integrating Deskhero, WeaveMaster Inc. was able to boost their customer support productivity, resulting in improved efficiency and customer satisfaction.
How did Deskhero's AI capabilities improve WeaveMaster Inc.'s customer support?
Deskhero's AI capabilities helped WeaveMaster Inc. find relevant content quickly, suggest replies based on the information gathered, and provide quick and accurate information through the AI-enhanced search results. This led to faster resolution times and improved customer satisfaction.
What kind of data does Deskhero's AI use to provide solutions?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content and suggest replies.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses advanced AI capabilities to provide quick and accurate information based on the search query. This enables the customer support team to provide prompt and precise responses to customer queries.
* This article provides an example of how a fictive company in the Textile manufacturing speciality machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
