FiberTech Machinery was dealing with the challenge of managing an increasing number of customer queries and complaints. They needed a solution that could not only manage these queries efficiently but also provide accurate responses promptly.
FiberTech implemented Deskhero, leveraging its advanced AI capabilities to manage their helpdesk services. The AI system used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
Deskhero's AI also suggested replies based on the gathered information, reducing the time spent by the helpdesk team on each query. This led to quicker resolution times and improved customer satisfaction.
Furthermore, Deskhero's comprehensive search bar, powered by AI, provided quick and precise information, enabling the helpdesk team to respond to customer queries accurately and promptly.
By integrating Deskhero, FiberTech Machinery was able to streamline their helpdesk services, resulting in improved efficiency and customer satisfaction.
How did Deskhero's AI capabilities improve FiberTech Machinery's helpdesk services?
Deskhero's AI capabilities helped FiberTech Machinery find relevant content quickly, suggest replies based on the information gathered, and provide quick and accurate information through the AI-enhanced search results. This led to quicker resolution times and improved customer satisfaction.
What kind of data does Deskhero's AI use to provide solutions?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content and suggest replies.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses advanced AI capabilities to provide quick and accurate information based on the search query. This enables the helpdesk team to provide prompt and precise responses to customer queries.
* This article provides an example of how a fictive company in the Textile manufacturing speciality machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
