TextileClean Pro receives numerous customer inquiries daily, ranging from service requests to troubleshooting issues. With Deskhero's ticket management feature, they can efficiently categorize and prioritize these inquiries. The AI capability of Deskhero further enhances this by suggesting replies based on previous tickets and knowledge base articles.
The company also leverages Deskhero's AI to generate knowledge base articles from previously uploaded files like policies, manuals, and presentations. This not only saves time but also ensures that the information provided to customers is consistent and accurate.
Deskhero's website scraping feature is used by TextileClean Pro to keep their knowledge base updated with the latest information from relevant industry websites. This data is then processed by the AI to enhance search results, making it easier for the support team to find the information they need.
TextileClean Pro also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, improving efficiency and customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled TextileClean Pro to provide faster, more accurate responses to customer inquiries, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI processes all the data available on the platform, including previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this data to provide more relevant search results.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate its platform and AI capabilities with your existing systems.
* This article provides an example of how a fictive company in the Textile Washing and Drying Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
