LaundryLuxe receives a high volume of customer inquiries and requests daily. To manage these effectively, they use Deskhero's ticket management feature. The AI capabilities of Deskhero enhance this process by suggesting replies based on previous tickets and knowledge base articles, significantly reducing response times.
LaundryLuxe also uses Deskhero's AI to generate knowledge base articles from their extensive library of policies, manuals, and presentations. This ensures that their support team always has access to the most accurate and up-to-date information.
By leveraging Deskhero's website scraping feature, LaundryLuxe keeps their knowledge base updated with the latest industry information. The AI processes this data to enhance search results, making it easier for the support team to find the information they need quickly and efficiently.
LaundryLuxe uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, improving efficiency and customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled LaundryLuxe to provide faster, more accurate responses to customer inquiries, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI processes all the data available on the platform, including previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this data to provide more relevant search results.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate its platform and AI capabilities with your existing systems.
* This article provides an example of how a fictive company in the Textile Washing and Drying Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
