GreenTextile Wholesalers communicates with a large number of customers, suppliers, and partners every day. Managing these communications was a challenge until they implemented Deskhero.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows the AI to generate suggested replies to customer queries, improving the speed and quality of GreenTextile Wholesalers' communications.
The AI also enhances the search results in their knowledge base. When a customer or a support agent searches for information, the AI uses the embeddings to find the most relevant content, making it easier for users to find what they need.
Furthermore, Deskhero's AI capabilities have helped GreenTextile Wholesalers automate their ticket management process. The AI can categorize and prioritize tickets based on their content, ensuring that urgent issues are addressed promptly.
Overall, Deskhero's advanced AI capabilities have enabled GreenTextile Wholesalers to communicate more effectively with their customers, improving customer satisfaction and freeing up their support team to focus on more complex issues.
How has Deskhero improved GreenTextile Wholesalers' customer communication?
Deskhero's AI generates suggested replies to customer queries, improving the speed and quality of GreenTextile Wholesalers' communications. It also automates the ticket management process, ensuring that urgent issues are addressed promptly.
How does Deskhero's AI enhance the search results in GreenTextile Wholesalers' knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find the most relevant content when a user performs a search.
Has Deskhero's AI capabilities improved customer satisfaction at GreenTextile Wholesalers?
Yes, by improving the speed and quality of customer communication, Deskhero has helped improve customer satisfaction at GreenTextile Wholesalers.
* This article provides an example of how a fictive company in the Textile Waste and Scrap Wholesale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
