TexWaste Solutions receives hundreds of inquiries daily from customers, suppliers, and partners. Managing these queries was a challenge until they implemented Deskhero. The platform's advanced AI capabilities have significantly improved their response times and the quality of their customer service.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the AI to generate suggested replies to customer queries, reducing the time spent by customer service representatives on each ticket.
Deskhero's AI also enhances the search results in their knowledge base. When a customer or a support agent searches for information, the AI uses the embeddings to find the most relevant content, making it easier for users to find what they need.
Furthermore, Deskhero's AI capabilities have helped TexWaste Solutions automate their ticket management process. The AI can categorize and prioritize tickets based on their content, ensuring that urgent issues are addressed promptly.
Overall, Deskhero's advanced AI capabilities have enabled TexWaste Solutions to provide faster, more efficient customer support, improving customer satisfaction and freeing up their support team to focus on more complex issues.
How has Deskhero improved TexWaste Solutions' response times?
Deskhero's AI generates suggested replies to customer queries, reducing the time spent by customer service representatives on each ticket. It also automates the ticket management process, ensuring that urgent issues are addressed promptly.
How does Deskhero's AI enhance the search results in TexWaste Solutions' knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find the most relevant content when a user performs a search.
Has Deskhero's AI capabilities improved customer satisfaction at TexWaste Solutions?
Yes, by providing faster, more efficient customer support, Deskhero has helped improve customer satisfaction at TexWaste Solutions.
* This article provides an example of how a fictive company in the Textile Waste and Scrap Wholesale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
