TextileGenius receives a wide range of customer queries, from product inquiries to technical support requests. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
This feature has significantly improved their response time and the quality of their responses. The AI's ability to learn from past tickets and knowledge base articles ensures that the suggested replies are accurate and relevant.
TextileGenius also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes their website for any new information or updates and automatically adds them to the knowledge base. This feature has saved them a lot of time and effort in maintaining the knowledge base.
Deskhero's AI capabilities have also improved TextileGenius's search results. The AI uses the same embeddings to provide more relevant search results, making it easier for customers to find the information they need.
Finally, TextileGenius uses Deskhero's REST API to integrate their existing systems with the platform. This integration has streamlined their operations and made it easier to manage their customer support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes your website for any new information or updates and automatically adds them to the knowledge base.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results.
* This article provides an example of how a fictive company in the Textile Weaving and Knitting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
