WeaveMaster has a vast customer base with diverse queries ranging from product inquiries to troubleshooting requests. They leverage Deskhero's advanced AI capabilities to manage these requests efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the response time, improving customer satisfaction. It also allows the support team to focus on more complex issues that require human intervention.
Deskhero's AI capabilities have also enhanced WeaveMaster's search results. The AI uses the same embeddings to provide more relevant search results, making it easier for customers to find the information they need without contacting support.
WeaveMaster also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes their website for any new information or updates and automatically adds them to the knowledge base.
Finally, WeaveMaster uses Deskhero's REST API to integrate their existing systems with the platform. This integration has streamlined their operations and made it easier to manage their customer support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes your website for any new information or updates and automatically adds them to the knowledge base.
* This article provides an example of how a fictive company in the Textile Weaving and Knitting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
