KnitPro receives a high volume of customer queries daily. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
This feature has not only improved their response time but also the quality of their responses. The AI's ability to learn from past tickets and knowledge base articles ensures that the suggested replies are accurate and helpful.
KnitPro also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes their website for any new information or updates and automatically adds them to the knowledge base. This feature has reduced the manual work required to maintain the knowledge base.
Deskhero's AI capabilities have also improved KnitPro's search results. The AI uses the same embeddings to provide more relevant search results, making it easier for customers to find the information they need.
Lastly, KnitPro uses Deskhero's REST API to integrate their existing systems with the platform. This integration has streamlined their operations and made it easier to manage their helpdesk services.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. The AI's ability to learn from past tickets and knowledge base articles ensures that the suggested replies are accurate and helpful.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's AI scrapes your website for any new information or updates and automatically adds them to the knowledge base.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results.
* This article provides an example of how a fictive company in the Textile Weaving and Knitting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
