Shakespearean Spectacles has a vast knowledge base consisting of play scripts, performance schedules, actor profiles, and more. Managing this information and making it easily accessible was a challenge. Deskhero's structured data lists and custom fields have made it easier to organize and manage this information.
The AI capabilities of Deskhero have been instrumental in enhancing the utility of the knowledge base. By leveraging OpenAI Embeddings from the knowledge base articles and other resources, the AI generates suggested replies to customer inquiries, making the process faster and more efficient.
Deskhero's AI also enhances the search results, making it easier for the customer support team to find relevant information quickly. Whether it's a specific script detail or an actor's profile, the AI-powered search provides accurate results swiftly.
The ability to generate knowledge base articles from word, powerpoint, pdf files has also been beneficial for Shakespearean Spectacles. This feature, combined with the AI's ability to use these articles to enhance search results and generate suggested replies, has significantly improved the efficiency of their customer support services.
Overall, Shakespearean Spectacles has seen a marked improvement in their knowledge base management and customer support services since implementing Deskhero. The advanced AI capabilities have streamlined their processes and enhanced the quality of their customer service.
How does the AI help in managing the knowledge base?
The AI uses OpenAI Embeddings from the knowledge base articles and other resources to generate suggested replies to customer inquiries and enhance search results, making the knowledge base more accessible and useful.
Can knowledge base articles be generated from different file types?
Yes, Deskhero allows for the generation of knowledge base articles from word, powerpoint, and pdf files.
How has the AI improved the customer support services?
The AI has improved the customer support services by reducing response time, enhancing search results, and making the knowledge base more accessible and useful.
* This article provides an example of how a fictive company in the Theater & Performance Arts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
