Operatic Overtures deals with a high volume of ticket-related inquiries daily. Managing these manually was proving to be inefficient. With Deskhero's tickets management feature, they were able to categorize and prioritize these inquiries effectively.
The AI capabilities of Deskhero have been particularly beneficial for Operatic Overtures. By leveraging OpenAI Embeddings from previous tickets and other resources, the AI generates suggested replies, significantly reducing the response time and improving customer satisfaction.
Deskhero's AI also enhances the search results, making it easier for the customer support team to find relevant information quickly. Whether it's a specific performance detail or a ticketing policy, the AI-powered search provides accurate results swiftly.
Deskhero's REST API has also allowed Operatic Overtures to integrate the platform with their existing ticketing system seamlessly. This has resulted in a unified and efficient workflow, further enhancing their customer support services.
Overall, Operatic Overtures has seen a significant improvement in their ticket management and customer support services since implementing Deskhero. The advanced AI capabilities have not only streamlined their processes but also enhanced their customer service quality.
How does the AI help in managing ticket-related inquiries?
The AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies, which significantly reduces the time taken to respond to ticket-related inquiries.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to provide accurate search results quickly. It considers previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant information.
Can Deskhero be integrated with existing ticketing systems?
Yes, Deskhero's REST API allows for seamless integration with existing ticketing systems, resulting in a unified and efficient workflow.
* This article provides an example of how a fictive company in the Theater & Performance Arts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
