Broadway Brilliance receives a high volume of customer inquiries daily, ranging from ticketing issues to queries about show schedules and performances. Managing these manually was proving to be a daunting task. With Deskhero's tickets management feature, they were able to categorize and prioritize these inquiries effectively.
The AI capabilities of Deskhero have been particularly beneficial for Broadway Brilliance. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the response time and improved customer satisfaction.
Additionally, the AI-enhanced search results have made it easier for the customer support team to find relevant information quickly. Whether it's a specific policy or a particular show's details, the comprehensive search bar powered by AI provides accurate results in no time.
Deskhero's REST API has also allowed Broadway Brilliance to integrate the platform with their existing systems seamlessly. This has resulted in a unified and efficient workflow, further enhancing their customer support services.
Overall, Broadway Brilliance has experienced a significant improvement in their customer support efficiency since implementing Deskhero. The advanced AI capabilities have not only streamlined their processes but also enhanced their customer service quality.
How has the AI helped in improving the response time?
The AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies, which significantly reduces the time taken to respond to customer inquiries.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to provide accurate search results quickly. It considers previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, resulting in a unified and efficient workflow.
* This article provides an example of how a fictive company in the Theater & Performance Arts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
