Broadway Brilliance uses Deskhero's AI capabilities to manage their extensive knowledge base, which includes articles generated from Word, PowerPoint, PDF files, and scraped website data. The AI system uses OpenAI Embeddings to find relevant content from these sources, enhancing the efficiency of the customer support team.
The AI-powered ticket management system has significantly improved the resolution rate. By leveraging previous tickets and knowledge base articles, the AI suggests replies to customer queries, reducing the response time and increasing customer satisfaction.
Custom fields and structured data lists provided by Deskhero have allowed Broadway Brilliance to categorize and prioritize tickets effectively. The AI system uses this information to suggest the most relevant solutions, improving the overall efficiency of the support team.
The comprehensive search bar powered by AI has made it easy for the support team to find relevant information quickly. The AI system enhances the search results by using OpenAI Embeddings from various sources, making the process faster and more accurate.
Finally, Broadway Brilliance uses the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration has made it easier for the team to manage tickets and respond to customer queries promptly.
How does Deskhero's AI system improve the efficiency of the support team?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to customer queries and enhance search results. This reduces the response time and makes the search process faster and more accurate.
How does the AI-powered ticket management system work?
The AI-powered ticket management system uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest the most relevant solutions to customer queries. This helps in reducing the response time and improving the resolution rate.
How does Broadway Brilliance use the REST API provided by Deskhero?
Broadway Brilliance uses the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration allows the team to manage tickets and respond to customer queries more efficiently.
* This article provides an example of how a fictive company in the Theatre Instruction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
