ThrillBite Foods receives numerous customer inquiries daily about food allergens, nutritional information, and special dietary requests. Using Deskhero's AI capabilities, the company can automatically generate responses to these common questions by leveraging the knowledge base articles and previous tickets.
With Deskhero, ThrillBite Foods can scrape data from their website and use this information to update their knowledge base regularly. This ensures that customers always receive the most accurate and up-to-date information.
Deskhero's AI capabilities also help ThrillBite Foods manage their tickets more efficiently. The system uses OpenAI Embeddings to find relevant content from previous tickets and knowledge base articles, which is then used to suggest replies. This significantly reduces the response time and improves customer satisfaction.
The comprehensive search bar powered by AI enhances the search results by using the REST API to pull in data from various sources. This allows ThrillBite Foods to quickly find the information they need to resolve customer issues.
Overall, Deskhero's advanced AI capabilities have helped ThrillBite Foods improve their customer support, streamline their operations, and provide a better experience for their customers.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings to find relevant content from previous tickets and knowledge base articles, which is then used to suggest replies. This significantly reduces the time it takes to respond to customer inquiries.
How does Deskhero ensure that customers receive the most accurate information?
Deskhero can scrape data from your website and use this information to update your knowledge base regularly. This ensures that customers always receive the most accurate and up-to-date information.
How does Deskhero's comprehensive search bar work?
The comprehensive search bar uses the REST API to pull in data from various sources, enhancing the search results. This allows you to quickly find the information you need to resolve customer issues.
* This article provides an example of how a fictive company in the Theme Park Food Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
