FunFeast Services receives a wide range of customer inquiries, from food allergen concerns to special dietary requests. With Deskhero's AI capabilities, the company can automatically generate responses to these common questions by leveraging the knowledge base articles and previous tickets.
Deskhero's AI also enhances the company's knowledge base by generating articles from word, powerpoint, and pdf files. This not only saves the company time and resources but also ensures that customers receive the most accurate and up-to-date information.
FunFeast Services uses Deskhero's AI-powered platform to manage their tickets effectively. The system uses OpenAI Embeddings to find relevant content from previous tickets and knowledge base articles, which is then used to suggest replies. This significantly reduces the response time and improves customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by pulling in data from various sources using the REST API. This allows FunFeast Services to quickly find the information they need to resolve customer issues.
Overall, Deskhero's advanced AI capabilities have enabled FunFeast Services to improve their customer experience, streamline their operations, and enhance their overall efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings to find relevant content from previous tickets and knowledge base articles, which is then used to suggest replies. This significantly reduces the time it takes to respond to customer inquiries.
How does Deskhero ensure that customers receive the most accurate information?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. This not only saves the company time and resources but also ensures that customers receive the most accurate and up-to-date information.
How does Deskhero's comprehensive search bar work?
The comprehensive search bar uses the REST API to pull in data from various sources, enhancing the search results. This allows you to quickly find the information you need to resolve customer issues.
* This article provides an example of how a fictive company in the Theme Park Food Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
