ParkEats Inc. deals with a high volume of customer queries and complaints daily. Deskhero's AI capabilities enable the company to manage these tickets effectively by suggesting replies based on previous tickets and knowledge base articles.
Deskhero's AI also enhances the company's knowledge base by generating articles from word, powerpoint, and pdf files. This saves the company significant time and resources that would otherwise be spent on manual data entry.
With Deskhero, ParkEats Inc. can customize their email domains and user groups, allowing them to tailor their customer support services to meet their specific needs. The AI-powered platform also provides structured data lists and custom fields, further enhancing the company's operational efficiency.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by pulling in data from various sources using the REST API. This allows ParkEats Inc. to quickly find the information they need to resolve customer issues.
Overall, Deskhero's advanced AI capabilities have enabled ParkEats Inc. to streamline their operations, improve their customer support services, and enhance their overall efficiency.
How does Deskhero's AI capabilities help manage customer tickets?
Deskhero uses OpenAI Embeddings to find relevant content from previous tickets and knowledge base articles, which is then used to suggest replies. This helps manage customer tickets effectively and reduces response time.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. This saves significant time and resources that would otherwise be spent on manual data entry.
How does Deskhero's comprehensive search bar work?
The comprehensive search bar uses the REST API to pull in data from various sources, enhancing the search results. This allows you to quickly find the information you need to resolve customer issues.
* This article provides an example of how a fictive company in the Theme Park Food Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
