FantasyPark Outfitters receives a high volume of customer queries every day. Managing these efficiently was a challenge until they started using Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing the time spent on each ticket and improving response times.
The company also leverages Deskhero's AI to keep their knowledge base updated. The AI can generate articles from word, powerpoint, pdf files, and scrape data from the company's website. This ensures the knowledge base is always current and accurate, reducing the manual effort required to maintain it and improving the quality of information available to customers and staff.
Deskhero's AI-powered comprehensive search bar has been a game-changer for FantasyPark's customer support. The AI uses embeddings to enhance search results, enabling customer service representatives to find relevant information quickly and accurately.
FantasyPark has also taken advantage of Deskhero's custom fields and user groups features. They have created custom fields for different product categories and user groups for various customer segments, allowing them to provide personalized support and improve their overall service.
In summary, Deskhero's advanced AI capabilities have enabled FantasyPark Outfitters to boost their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This drastically reduces the time spent on each ticket, improving efficiency and response times.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and scrape data from the company's website. This ensures the knowledge base is always current and accurate, reducing the manual effort required to maintain it.
How does Deskhero's AI improve the search function?
Deskhero's AI uses embeddings to enhance search results, enabling customer service representatives to find relevant information quickly and accurately. This improves the efficiency of the customer support process.
* This article provides an example of how a fictive company in the Theme park Merchandise Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
