ThrillWorld Merchandising receives hundreds of customer queries daily, ranging from product inquiries to order status checks. With Deskhero's advanced AI capabilities, they can efficiently manage these tickets, reducing response times and improving customer satisfaction. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time spent by customer service representatives on each ticket.
The company also uses Deskhero's AI to enhance their knowledge base. The AI can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website, ensuring that the knowledge base is always up-to-date with the latest information. This feature has reduced the time spent on manual updates and has improved the accuracy of the information available to both customers and staff.
Deskhero's comprehensive search bar, powered by AI, has also been instrumental in improving the efficiency of ThrillWorld's customer support. The AI uses embeddings to enhance search results, making it easier for customer service representatives to find relevant information quickly.
ThrillWorld has also benefited from Deskhero's custom fields and user groups features. They have created custom fields for specific product categories and user groups for different customer segments, allowing them to provide personalized support and improve their overall service.
Overall, Deskhero's advanced AI capabilities have enabled ThrillWorld Merchandising to improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time spent by customer service representatives on each ticket, improving efficiency and reducing response times.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information, reducing the time spent on manual updates.
How does Deskhero's AI improve the search function?
Deskhero's AI uses embeddings to enhance search results, making it easier for customer service representatives to find relevant information quickly. This improves the efficiency of the customer support process.
* This article provides an example of how a fictive company in the Theme park Merchandise Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
