AdventureLand Store handles a large volume of customer queries daily, which can be challenging to manage efficiently. With Deskhero's advanced AI capabilities, they have been able to streamline their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to generate suggested replies, reducing the time spent on each ticket and improving response times.
The company also uses Deskhero's AI to maintain their knowledge base. The AI can generate articles from various file types and scrape data from the company's website, ensuring the knowledge base is always updated with the most recent and accurate information. This has not only reduced the manual effort required to update the knowledge base but has also improved the quality of information available to customers and staff.
Deskhero's AI-powered comprehensive search bar has been instrumental in improving the efficiency of AdventureLand's helpdesk services. The AI uses embeddings to enhance search results, enabling helpdesk staff to find relevant information quickly and accurately.
AdventureLand has also utilized Deskhero's custom fields and user groups features to provide personalized support to their customers. They have created custom fields for different product categories and user groups for various customer segments, enhancing their customer service quality.
In conclusion, Deskhero's advanced AI capabilities have helped AdventureLand Store streamline their helpdesk services, improve response times, and enhance customer satisfaction.
How does Deskhero's AI assist in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on each ticket, improving efficiency and response times.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and scrape data from the company's website. This ensures the knowledge base is always updated with the most recent and accurate information, reducing the manual effort required to maintain it.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses embeddings to enhance search results, enabling helpdesk staff to find relevant information quickly and accurately. This improves the efficiency of the helpdesk services.
* This article provides an example of how a fictive company in the Theme park Merchandise Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
