SerenitySteps uses Deskhero's AI capabilities to effectively manage the large volume of support tickets they receive daily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies, significantly reducing response time and improving customer satisfaction.
Deskhero's AI also helps SerenitySteps in creating a comprehensive knowledge base. The AI automatically generates articles from Word, PowerPoint, PDF files, and even scrapes data from SerenitySteps's website. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
SerenitySteps also uses Deskhero's custom fields feature to categorize and prioritize tickets. The AI analyses the content of the ticket and assigns it to the appropriate category, making it easier for the support team to manage and respond to tickets.
Deskhero's comprehensive search bar powered by AI helps SerenitySteps's support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This feature has significantly reduced the time spent on searching for information and increased the team's productivity.
Finally, SerenitySteps uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the efficiency of their support services and provided a better experience for their customers.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to new tickets. This significantly reduces response time and improves customer satisfaction.
How does Deskhero's AI help in creating a comprehensive knowledge base?
Deskhero's AI automatically generates articles for the knowledge base from Word, PowerPoint, PDF files, and even scrapes data from your website. This ensures that your knowledge base is always up-to-date with the latest information.
How does Deskhero's AI-powered search bar work?
Deskhero's comprehensive search bar uses AI to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This reduces the time spent on searching for information and increases productivity.
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