HealingHaven uses Deskhero's AI capabilities to efficiently manage the influx of support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, greatly reducing the response time and enhancing customer satisfaction.
With Deskhero's AI, HealingHaven has been able to create a robust knowledge base. The AI automatically generates articles from Word, PowerPoint, PDF files, and scrapes data from HealingHaven's website, ensuring the knowledge base is always updated with the most recent information.
HealingHaven also utilizes Deskhero's custom fields feature to effectively categorize and prioritize tickets. The AI analyses the content of the ticket and assigns it to the appropriate category, making it simpler for the support team to manage and respond to tickets.
Deskhero's AI-powered comprehensive search bar enables HealingHaven's support team to swiftly find relevant information from the knowledge base, previous tickets, and uploaded files. This feature has substantially reduced the time spent on searching for information and boosted the team's productivity.
Lastly, HealingHaven uses Deskhero's REST API to seamlessly integrate the platform with their existing systems. This seamless integration has enhanced the efficiency of their support services and provided a superior experience for their customers.
How does Deskhero's AI assist in handling support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to new tickets. This greatly reduces the response time and enhances customer satisfaction.
How does Deskhero's AI contribute to creating a robust knowledge base?
Deskhero's AI automatically generates articles for the knowledge base from Word, PowerPoint, PDF files, and scrapes data from your website. This ensures that your knowledge base is always updated with the most recent information.
How does Deskhero's AI-powered search bar function?
Deskhero's comprehensive search bar uses AI to swiftly find relevant information from the knowledge base, previous tickets, and uploaded files. This reduces the time spent on searching for information and boosts productivity.
* This article provides an example of how a fictive company in the Therapeutic Recreation ProgramsforPersonswithMentalRetardationandMentalDisability industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
