ThermoTech Solutions receives hundreds of queries and support requests daily. Managing these manually was time-consuming and led to delayed responses. They needed a solution to automate ticket management and improve customer service efficiency.
Deskhero's advanced AI capabilities provided the perfect solution. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This data is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
The AI also enhances search results, making it easier for ThermoTech's support team to find relevant information quickly. This has led to faster resolution times and improved customer satisfaction.
Furthermore, Deskhero's custom fields and structured data lists allow ThermoTech to categorize and prioritize tickets effectively. The kanban board provides a visual representation of the ticket workflow, enabling the team to track progress and manage workload efficiently.
Overall, ThermoTech Solutions has greatly benefited from Deskhero's AI capabilities, improving their customer support process and enhancing their reputation for prompt and effective service.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to tickets.
How does the AI enhance search results?
The AI leverages the same OpenAI Embeddings to enhance search results, making it easier for support teams to find relevant information quickly.
What other features of Deskhero has ThermoTech found beneficial?
ThermoTech has also found Deskhero's custom fields, structured data lists, and kanban board useful for categorizing, prioritizing, and tracking tickets.
* This article provides an example of how a fictive company in the Thermal Desorption/Destruction Technologies for Non-Hazardous Wastes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
