HeatWave Innovations has a vast knowledge base consisting of articles, manuals, and policies. However, managing this information and retrieving relevant content when needed was a challenge. They required a solution that could automate this process and improve their customer support efficiency.
Deskhero's advanced AI capabilities offered the ideal solution. The AI uses OpenAI Embeddings from the knowledge base and other uploaded files to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customer inquiries.
Deskhero's AI also enhances search results, enabling HeatWave's support team to locate necessary information swiftly. This has resulted in quicker resolution times and increased customer satisfaction.
Additionally, Deskhero's website scraping feature allows HeatWave to extract and utilize information from external sources, further enriching their knowledge base.
Overall, HeatWave Innovations has significantly improved their knowledge base management and customer support efficiency using Deskhero's AI capabilities.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and other uploaded files to find relevant content. This information is then used to generate suggested replies and enhance search results.
How does the website scraping feature benefit HeatWave?
The website scraping feature allows HeatWave to extract and utilize information from external sources, further enriching their knowledge base.
Has Deskhero improved HeatWave's customer support efficiency?
Yes, by automating the process of finding relevant content and generating responses, Deskhero has significantly reduced response times and improved customer satisfaction.
* This article provides an example of how a fictive company in the Thermal Desorption/Destruction Technologies for Non-Hazardous Wastes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
