EcoBurn Enterprises handles numerous customer support requests daily. Managing these requests and ensuring timely responses was a significant challenge. They needed a solution that could streamline their workflow and improve response times.
Deskhero's advanced AI capabilities provided the answer. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This data is then sent through OpenAI's ChatGPT to generate suggested replies, considerably reducing the time taken to respond to customer inquiries.
The AI also enhances search results, allowing EcoBurn's support team to find necessary information quickly. This has resulted in faster resolution times and improved customer satisfaction.
Moreover, Deskhero's user groups and custom email domains features enable EcoBurn to organize their support team effectively and maintain a professional image in their communications.
Overall, EcoBurn Enterprises has optimized their customer support workflow and improved their service efficiency using Deskhero's AI capabilities.
How does Deskhero's AI improve EcoBurn's workflow?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies and enhance search results, streamlining the workflow.
What other features of Deskhero has EcoBurn found beneficial?
EcoBurn has also found Deskhero's user groups and custom email domains features useful for organizing their support team and maintaining a professional image in their communications.
Has Deskhero improved EcoBurn's customer support efficiency?
Yes, by automating the process of finding relevant content and generating responses, Deskhero has significantly improved EcoBurn's response times and customer satisfaction.
* This article provides an example of how a fictive company in the Thermal Desorption/Destruction Technologies for Non-Hazardous Wastes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
