TrainExpress uses Deskhero's AI capabilities to manage and respond to customer queries related to ticket booking, collection, and refunds. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time taken to respond to queries.
The company also uses the kanban board feature to visualize the ticket workflow. This helps in efficient ticket management and ensures that all tickets are addressed in a timely manner.
Deskhero's website scraping feature enables TrainExpress to keep their knowledge base updated with the latest information from their website. This ensures that the AI has the most recent data to generate responses.
TrainExpress integrates Deskhero with their existing systems using the platform's REST API, providing a seamless experience for their support team. The comprehensive search bar allows the support team to quickly find relevant information, further enhancing efficiency.
Overall, Deskhero's advanced AI capabilities have enabled TrainExpress to improve their customer support service, reduce response time, and increase customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to draft a response, thereby improving response time.
How does Deskhero ensure that the AI has the latest information?
Deskhero's website scraping feature keeps the knowledge base updated with the latest information from the company's website. This ensures that the AI has the most recent data to generate responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems, providing a seamless experience for the support team.
* This article provides an example of how a fictive company in the Ticketing and Ticket Collection at Railway Stations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
