RoofRite Services has a vast repository of knowledge base articles, manuals, and policies. However, managing this information and making it easily accessible to both their support team and customers was a challenge. That's when they turned to Deskhero.
With Deskhero, RoofRite was able to structure their data lists, create custom fields, and manage user groups effectively. The platform's comprehensive search bar made it easy for their support team to find the information they needed quickly.
Deskhero's AI capabilities took this a step further. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This has made it easier for the support team to find relevant information and provide accurate responses to customer queries.
Deskhero's AI also generates suggested replies based on the embeddings. This has significantly reduced the time taken to respond to customer queries and improved the overall efficiency of their support team.
By leveraging Deskhero's advanced AI capabilities, RoofRite Services has improved their knowledge management, enhanced customer support, and boosted operational efficiency.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This makes it easier to find relevant information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the embeddings to generate suggested replies based on the content of the customer query. This reduces the time taken to respond to queries and improves the efficiency of the support team.
Can Deskhero help in managing knowledge base articles, manuals, and policies?
Yes, Deskhero allows you to structure your data lists, create custom fields, and manage user groups effectively. The platform's comprehensive search bar also makes it easy to find the information you need.
* This article provides an example of how a fictive company in the Tile Roof Installation and Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
