TileExpress receives a large volume of customer support tickets every day. Managing these tickets manually was not only time-consuming but also resulted in delayed responses and dissatisfied customers.
With Deskhero, TileExpress uses AI to automate ticket management. The AI categorizes tickets based on their content, assigns them to the appropriate support team, and generates suggested replies. This has significantly reduced the time taken to respond to tickets and improved the accuracy of responses.
Deskhero's AI also uses OpenAI Embeddings to analyze previous tickets and identify common issues. This information is used to update the knowledge base and improve the training of the support team.
Furthermore, the AI capabilities of Deskhero enable TileExpress to provide personalized support to its customers. The AI analyzes the customer's previous interactions to understand their preferences and issues, resulting in more personalized and effective responses.
By using Deskhero's AI capabilities, TileExpress has transformed its customer support operations, resulting in faster response times and higher customer satisfaction rates.
How does Deskhero's AI automate ticket management?
Deskhero's AI categorizes tickets based on their content, assigns them to the appropriate support team, and generates suggested replies. This automates the ticket management process and improves the efficiency of the support team.
How does Deskhero's AI identify common issues in tickets?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and identify common issues. This information can be used to update the knowledge base and improve the training of the support team.
Can Deskhero's AI provide personalized support?
Yes, Deskhero's AI can analyze the customer's previous interactions to understand their preferences and issues. This enables the support team to provide more personalized and effective responses.
* This article provides an example of how a fictive company in the Tiling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
